Returns & Exchanges

At DXB Perfume, we want you to be completely satisfied with your fragrance purchase; therefore, we offer a hassle-free return policy for unopened and unused items within 14 days of delivery. Due to hygiene standards, we cannot accept returns on bottles that have been sprayed or removed from their original cellophane packaging.

1

Initiate Your Request

Contact our customer support team via email with your order number and reason for return to receive a Return Authorization.

2

Package Securely

Place the unopened perfume in its original box and use protective padding to ensure the glass bottle does not break during transit.

3

Ship to DXB

Affix the provided return label to your package and drop it off at any authorized courier location.

4

Quality Check & Refund

Once our olfactory experts verify the seal is intact, we will process your full refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing